Help Desk

Aim Controller

PSLS Help Desk – Aim Controller FAQ and Troubleshooting

Farpoint and the Aim Controller for PlayStation VR released last week. While we thought that Farpoint was a passable experience, it was really there to highlight the capabilities of the incredible Aim Controller, which we couldn’t be much happier with. Sony’s PSVR gun controller goes all in to make sure that you get full immersion with 1:1 tracking in the virtual reality space. With new hardware peripherals comes new things you need to know, so we’re here to give you a rundown of the Aim Controller FAQ and to help troubleshoot any problems you might be having with your Aim Controller. Aim Controller Features Before you can troubleshoot your Aim, it helps to know all of the features that it has. Motion sensing and light tracking technology Two handed ergonomic controls Full DualShock 4 controls Vibration feedback Rechargeable battery Operation The PlayStation Camera is required for the Aim to function. It will not work as a standard DualShock 4 controller, and at this time is intended only to be used with PSVR games that have compatibility. The light orb must be visible to the PlayStation Camera in order for it to pick up tracking. The Aim Controller can be READ…

Help Desk

PSLS Help Desk – How to Get PS4 Service

PSLS Help Desk has always been about helping people troubleshoot problems with their PlayStation products, as well as preventative care and maintenance, and good to know FAQs about Sony’s stuff to help you get the most out of your consoles and peripherals. Sometimes though, you just reach a point where PlayStation products are beyond your own troubleshooting and you need to contact Sony directly for service. Before you reach out to Sony, make sure you have done sufficient troubleshooting to fix the issue yourself. This applies to any device, whether it’s PS4, PS3, Vita, a DualShock 4, or your PlayStation VR headset. After you’ve done your own troubleshooting, you can contact the retailer of your product. If you are still within the return policy, or you bought an extended warranty through them, this may be the fastest and most effective way to get your PlayStation device fixed. Extended warranties are a third party service that have nothing to do with Sony. Depending on your product, you’ll have to check if it is still under warranty, as well as finding out what documentation you need to verify the warranty and get service through Sony. You can check all of the READ…

Help Desk

PSLS Help Desk: Persona 5 Reaper Weakness and How to Kill It Easily

Persona 5 may have released some weeks ago, but it’s still one of the hottest and most talked about games, and you can be certain that talk will last well into when it’s time to decide the Game of the Year contenders for 2017. If you’ve been playing Persona 5 and stayed in the Mementos for too long, you may have encountered the Reaper, a really powerful enemy that is likely to cut down your party. This week’s PSLS Help Desk is moving away from hardware and Sony help to show you how to easily take down the Reaper in Persona 5. Why would you even want to kill the Reaper in the first place? Well, for any trophy hunters out there, getting Platinum will require you to obtain a trophy for killing this difficult enemy, “A Unique Rebel.” Fortunately, you’ll barely have to do any work at all in order to rid yourself of this menace. In order to defeat the Reaper easily, enter Mementos during the flu season, which is 11/13-14 and 12/8-9. If you stand idly in Mementos, the Reaper will come to kill you. Immediately check his status. If it has Despair, you’re on the READ…

Help Desk

PSLS Help Desk – Troubleshooting Problems Redeeming PlayStation Codes and Network Cards

It’s frustrating trying to redeem a PlayStation code or a network card only to find that it won’t work. It’s especially frustrating if you do so on your PlayStation console itself instead of copying and pasting into the PlayStation Store online. The PlayStation App makes it easier to redeem codes on the console, but that only works for the PlayStation 4. If you’re still using a PlayStation 3, you have to manually enter every letter/digit with the d-pad and on-screen keyboard. A good time is rarely to be had from this method, even if the code works the first try. There are several things you can do to troubleshoot the issue with redeeming the code, but first, start with a simple process of elimination: Make sure you are entering the code correctly. Unless you are copying and pasting directly to the PSN Store via a PC, it’s way too easy to make a mistake when entering in a code manually. Double-check that the code is still valid. Sometimes codes, such as preorder DLC codes, have an expiration date. Wait a few minutes and try again later. If there are any network hiccups, the code has a high risk of READ…

Help Desk

PSLS Help Desk – How to Upgrade PSN Sub Account to Master Account

Parental controls on the PS4 are handled by having a Master Account (the standard PSN account) and linked Sub Accounts, that fall within the control and security of the Master Account. These Sub Accounts get their own PSN IDs, trophy lists, game purchases, etc. but the Master Account can control the funding of their PSN wallet and other monitoring of the Sub Account. Everyone under 18 is supposed to have a Sub Account under a responsible adult’s Master Account (though let’s be real, we know that doesn’t always happen). Once those Sub Account holders turn 18 though, they probably want full control of their own account without losing their PSN ID, trophies, and library of games. This week’s Help Desk is going to show you how to upgrade a Sub Account to a full Master Account, but before we get into that, let’s understand the key differences between Sub and Master Accounts. Account Types The following comparisons are directly from Sony on the differences between Sub and Master Accounts. Master Accounts Master Accounts are the standard account used on the PlayStation Network. Master Accounts can be created by registered users of the PlayStation Network that are 18 year old or older. READ…

Help Desk

PSLS Help Desk – How to Clean a PS4 Controller

Your PS4 controller doesn’t have to be sticky or covered in dust for it to be dirty. You’d be so surprised with how disgusting a PS4 controller can get. Our hands are hotbeds of nastiness. They’re dirty to begin with, even if you wash your hands often. If your palms sweat, you’re just coating your controller in grime. If you let kids play with your controllers, they’re guaranteed to be even more disgusting than you can imagine. Ugh, I want to clean all of my controllers just thinking about how gross they probably are. Fortunately, giving your controller a deep clean is easier than you might think. There’s no need to take it apart and risk breaking it. All you need are simple household items that you most likely already own, and then follow the steps below. If your buttons or analog sticks are sticky, trying cleaning the controller first before assuming it’s broken and ready for a dirt nap. Your wallet will thank you. Essential Reading: READ FULL STORY AT PLAYSTATIONLIFESTYLE!